Lowongan Pekerjaan Untuk Posisi Representative Staff – French Speaking (Indonesia) di
DESKRIPSI LOWONGAN KERJA
Informasi Tambahan Lowongan Kerja
Kualifikasi :
Purpose of the role
The French-speaking representative staff is responsible for delivering excellent service to guests during their travels in Indonesia, from arrival to departure. In this role, you will be the face of Asian Trails Indonesia (or our agents) for guests, providing information and services, promoting and selling optional tours and more. In case of a complaint or unforeseen situation, the representative staff supports the guests as the first point of contact and communicates in close cooperation with the Service Delivery Manager as well as the Operations and Inbound Department to resolve the situation as quickly as possible while still prioritising the best solution. The representative staff is responsible for the services that guests receive as well as generating additional revenue for Asian Trails Indonesia during their stay in Bali (and Indonesia).
Overall responsibilities
- Prepare a welcome pack with information about the programme, welcome meeting, pick-up time and activities
- Follow up on customer complaints with guests, hotels and the Service Delivery Manager
- Resolve customer complaints in close cooperation with the Service Delivery Manager as the first contact as quickly as possible while still prioritising the best solution
- Promote optional tours and sell them on the spot to generate additional revenue for Asian Trails Indonesia
- Work closely with tour guides during the guest’s trip to ensure smooth programme implementation
- Report to the Service Delivery Manager about any situation or problem during the guest’s holidays
- Liquidation of optional tour sales directly with the Accounting Department
- Take good care of company property such as mobile phones, tablets, credit card machines, etc.
- Represent Asian Trails or agents in the best possible way in behaviour, communication, support and appearance toward the guests
- Responsible for the 24-hour emergency phone in weekly rotation
- Arrange welcome meetings and provide information about hotels, areas, activities and more
- Maintain the best possible relationships with various departments in Asian Trails Indonesia as well as with suppliers and hotels management.
Qualifications
- Indonesian national
- Bachelor’s degree in tourism and/or related working experience
- Strong customer service approach with good communication, presentation and promotion skills
- Good knowledge of Bali (and Indonesia)
- Experience in a customer service-related job role is an advantage
- Strong personality and willingness to go the extra mile to provide the best service
- Flexibility and open-mindedness to work with different cultures and customers
- Ability to work under pressure, prioritise and multi-task
- Proficiency in French
- Good negotiation skills
- Good organisational and time management skills
- Proactive
- Ability to work varied hours
- Proficient computer and system skills
- Must be very comfortable with continuously changing opportunities and priorities
- Team player with ability to work cross-functionally
- High degree of flexibility
- A “Can Do” attitude, positive mindset and creative thinking is an asset
Asian Trails will only consider candidates with a genuine interest in joining a dynamic inbound travel company. Interested candidates are invited to send your updated resume, including a cover letter with salary expectations, a current photograph (not older than 6 months) and available start date in English to [email protected].
Pengalaman Kerja :
Jenis Pekerjaan : Penuh waktu
Tingkat Pekerjaan :
Spesialisasi Pekerjaan : Call Center & Layanan Konsumen / 1204
Informasi perusahaan,
Informasi Tambahan Perusahaan
Ukuran Perusahaan :
Waktu Proses Lamaran :
Industri : Call Center & Layanan Konsumen
Tunjangan dan Lain-lain :
Lokasi : Jakarta Raya
Melamar pekerjaan adalah proses yang dapat berbeda-beda tergantung pada pekerjaan itu sendiri, perusahaan, dan industri. Namun, berikut adalah langkah-langkah umum yang dapat Anda ikuti:
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Cari Pekerjaan yang Tepat: Mulailah dengan mencari posisi atau perusahaan yang menarik bagi Anda.
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Baca Deskripsi Pekerjaan dengan Teliti: Setelah menemukan pekerjaan yang menarik, baca deskripsi pekerjaan dengan saksama. Pastikan Anda memahami persyaratan dan tanggung jawab pekerjaan tersebut.
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Siapkan CV dan Surat Lamaran: CV Anda harus berisi informasi tentang pengalaman kerja, pendidikan, dan keterampilan Anda. Surat lamaran harus secara khusus menjelaskan mengapa Anda tertarik pada posisi tersebut dan bagaimana keterampilan dan pengalaman Anda cocok dengan apa yang dicari oleh perusahaan.
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Kirimkan Lamaran Anda: Biasanya, Anda dapat melamar secara online, baik melalui situs pencarian kerja atau situs web perusahaan. Ikuti instruksi yang diberikan untuk mengunggah CV dan surat lamaran Anda.
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Tunggu Tanggapan: Setelah Anda mengirimkan lamaran, biasanya akan ada periode tunggu sementara perusahaan meninjau lamaran yang mereka terima. Waktu tunggu ini bisa bervariasi, tetapi jika Anda tidak mendengar apa-apa dalam beberapa minggu, mungkin layak untuk mengirim email tindak lanjut.
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Wawancara: Jika perusahaan tertarik, mereka akan menghubungi Anda untuk wawancara. Ini bisa dalam bentuk wawancara telepon, wawancara video, atau wawancara tatap muka. Pastikan Anda telah mempersiapkan diri untuk menjawab pertanyaan tentang diri Anda, pengalaman Anda, dan mengapa Anda tertarik pada posisi tersebut.
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Tawaran Pekerjaan: Jika wawancara berjalan baik dan perusahaan merasa Anda adalah kandidat yang tepat, mereka akan memberikan tawaran pekerjaan. Ini biasanya mencakup informasi tentang gaji, manfaat, dan detail lainnya tentang pekerjaan tersebut.
Waktu yang tepat untuk melamar pekerjaan bisa bervariasi. Umumnya, sebaiknya Anda melamar segera setelah Anda menemukan posisi yang Anda inginkan dan merasa Anda memenuhi kualifikasi. Jangan menunggu terlalu lama karena beberapa perusahaan mungkin memiliki tenggat waktu untuk mengajukan lamaran.
HATI - HATI !!
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